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Shipping

Grupo Aguascalientes conducts its shipments to Mexico, USA and Canada. They use various shipping methods for customer choose what option best suits their needs.

Information about payment methods

Grupo Aguascalientes accepts payments through various methods for user convenience: The first is through bank deposit (for those who do not have credit card), the second by credit card through MercadoPago systems and PayPal ® .

Shipping Policies:

1. Deliveries will be made only after receiving the payment for any of our payment methods.

2. Shipments are usually the next business day or no later than the third business day on which the payment was processed. Grupo Aguascalientes does not ship on Saturdays and Sundays.

3. If for any reason beyond our control, the order can not be delivered within the time limit, this situation will notify you before shipping.

4. For now only sends Grupo Aguascalientes products within the limits of the Mexican Republic, the United States and Canada. If the delivery location is difficult to access, we are subject to the availability of the courier companies.

After processing the orders in a courier company, delivery is the responsibility of the same.

The shipping cost is a function of the number of products and destination.

5. If your order has already been confirmed and parcel sent, you can track it with the courier company to be listed on your confirmation email with the tracking number will be sent to your email.

Return Policies

No claims past fifteen (15) days from the date of receipt of shipment.

Only accept the return of a product in the following cases:

1. For original defects.

2. If the product received does not match the requested order.

By submitting material to any of the above conditions, Grupo Aguascalientes send replacement product.

DO NOT FORGET TO ATTACH YOUR PURCHASE OR INVOICE NOTE TO SEND THE PACKAGE. IS ESSENTIAL TO ACCEPT YOUR RETURN.

3. In case of any questions, contact us on phone +52 (449) 976-2013, Nextel (449) 441-2347 ID 62 * 11 * 74 722 or email grupo_aguascalientes@yahoo.com.mx

4. Grupo Aguascalientes replaces items that ask about the refund but can not refund your cash.

Restrictions

We can not accept returns on:

  • Products returned after the period of 15 working days available for this purpose.
  • Objects or products that have wear and tear.
  • Objects or items removed from their original packaging (where applicable).
  • Objects or products that are not in their original condition, damaged or missing parts.
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